FAQ's


Heres a few popular FAQ's but if you want to get in touch you can contact me here. 

CUSTOMISATION: 

Do you make custom pieces?
I'm afraid I don't make custom orders at the moment. 

Can I get a different length of chain on my necklace?
Of course you can! I can change the colour and length of chain no problem. You can leave a note at the checkout and I'll be sure to customise it for you. 

My order is present, can I get it gift wrapped and sent without a receipt?
Yep, I love gift wrapping! Each order is lovingly wrapped with care and placed in a I Love Crafty branded box and tied with a silk ribbon making it the perfect "gift ready" purchase! I will make sure theres is no receipt plus I can add a personalised note in the package and I'll handwrite the message for you. Just leave your requirements at the checkout. 

 

PROCESS: 

Do you have your own laser cutting machine and what do you use?
I don't have my own machine ( I live in a tiny house with a small office that you can see here.) I use a local design workshop that hires out their machines which are a Trotec Speedy 400 AKA The Beast & a Trotec Speedy 300 AKA Bertha. 

 

ORDERING & RETURNS:

Wheres my order?
I aim to make and post orders within 2 - 4 working days of purchasing and I do a post office run twice a week. You can contact me here to chase up an order and to see more of my shipping info take a look here. 

Did you ship worldwide?
Yes! If its on a map, I ship there! Take a look at my international shipping rates here. 


How do I return my order?
You can take a look at my returns policy here. 
 

WHOLESALE:
Do you sell Wholesale?
I do! I love working with shops and online stores, please get in touch here and lets talk business ;)